Returns and Refunds
At Tyreeco, we aim to provide quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer returns, refunds, and exchanges under certain conditions outlined below. Please read carefully to understand our policies.
1. Returns
- Eligibility: Items may be returned within 24 hours of purchase. Returned items must be unused, in their original condition, and accompanied by proof of purchase (receipt or order confirmation email).
- Non-Returnable Items: Items that are damaged after receipt are not eligible for return.
- Initiating a Return: To initiate a return, please feel free to contact us.
- Return Shipping: Customers are responsible for covering the return shipping costs. Please send returns to the following address:
H&H- Tyreeco
15 Davidson Street
Glasgow, G40 4NS
2. Refunds
- Cancellation and Refunds: Orders can be cancelled within 2 hours of placing them. If cancelled within this period, customers are eligible for a full refund.
- Refund Timeline: Once a return is approved and received in its original condition, refunds will be processed within 48 hours. The funds may take additional time to appear in your account, depending on your financial institution.
- Proof of Purchase: A receipt or order confirmation email is required to process refunds.
3. Exchanges
- Exchange Eligibility: We offer exchanges if the customer agrees to the replacement item after discussing product details with our team. To initiate an exchange, please contact us via the methods listed above.
- Conditions: There are no specific conditions under which exchanges will not be accepted, provided items are returned in their original, unused condition.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please reach out to us immediately. We will offer a discount and provide a replacement for the damaged or incorrect product.
5. Additional Information
- No Restocking Fees: We do not charge any restocking fees for returned items.
By purchasing from Tyreeco, you agree to this Return and Refund Policy. If you have any further questions, please contact us.