Shipping & Returns

Shipping

We aim to process and ship all orders as quickly as possible so you receive your items without unnecessary delays.

Order processing:
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays are processed on the next working day.

Shipping times:
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery windows are provided for guidance only and may be affected by courier delays, customs processing, or peak periods.

Shipping confirmation:
Once your order has been dispatched, you will receive a confirmation message with tracking details (where available) so you can monitor your delivery.

Shipping issues:
If your package is delayed, lost, or arrives damaged, please contact our support team promptly with your order number. We will work with the carrier to resolve the issue as quickly as possible.

Returns

We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.

Return window:
Items may be returned within 14 days of delivery, provided they are unused, in original condition, and include all packaging and tags.

Non-returnable items:
Certain products may be excluded from returns for hygiene, customization, or clearance reasons. These exclusions will be clearly stated at the time of purchase.

Return process:
To initiate a return, contact our support team with your order number and reason for return. We will provide instructions on how to send the item back.

Refunds:
Once the returned item is received and inspected, approved refunds are issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Exchanges:
If you require a different size or replacement item, please mention this when requesting your return. Exchanges are subject to product availability.

If you have any questions about shipping or returns, our support team is happy to assist.